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Choosing Safe Services and Activities

The organisations listed on the In Bolton Directory are not endorsed or recommended by Bolton Council and service details have been supplied by the service provider. Anyone seeking to use or access these services does so at their own risk.

Whilst every care has been taken in compiling the information, Bolton Council cannot guarantee its accuracy and will not be liable for any loss, damage or inconvenience caused as a result of using it. Any links to other websites are not in any way endorsed by Bolton Council and the council will not be liable for any loss damage or inconvenience caused as a 
result of using them.

In Bolton is published by Bolton Council to make it easier for Bolton residents to have information, guidance and services in one place.

To help keep you safe, we encourage you to check that the service is suitable for your needs, or the needs of the person who will be accessing the service. This is entirely your choice, but some things that you may want to consider are:

  • Fitness for purpose
  • Suitability to meet your needs
  • Are there adequate policies and procedures in place, including the safeguarding and wellbeing of children, young people and adults at risk?
  • Do staff working with children, young people and adults have Disclosure and Barring Service (DBS) checks?
  • Has the service got valid public liability insurance?
  • If the service involves eating food, for example a Day Care Service, do they have a good Food Standards rating?

It is very important that you carefully consider which services you would like to use and which would be suitable for you. When you decide to contact a service take some time to find out about them to make sure they are safe to use. 

If you have concerns about a service you may wish to speak to the manager or request a copy of their complaints policy. Other options are to raise your concerns with:

  • Their head office or professional organisation (where relevant)
  • Ofsted, you can contact them on 0300 123 1231 or visit Ofsted's website (for Ofsted registered services only)
  • Care Quality Commission (CQC) visit the CQC's website to report a concern (for CQC registered services only)

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